Privacy policy

Last updated: 9 August 2026

At CityGo.cy, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it and what rights you have regarding your personal data when you visit our website or purchase a CityGo game.

1. Who We Are

CityGo.cy provides interactive, self-guided city games and experiences in Cyprus.

Website: CityGo.cy
Operated by: Adscore Marketing Ltd.
Registered address: Larnaca
Email: citygocyprus@gmail.com
Telephone: +357 99 898862

For the purposes of applicable data protection legislation, including the EU General Data Protection Regulation (GDPR), Adscore Marketing Ltd. is the data controller for personal information we process for our own purposes.

2. Information We Collect

When you visit our website, contact us or purchase a CityGo game, we may collect information including:

  • Your name
  • Email address
  • Telephone number, where provided
  • Billing information
  • Order and transaction information
  • The CityGo games you purchase
  • Communications you send to us
  • Technical information such as IP address, browser, device and website usage information
  • Cookie and similar technology information, subject to your choices and applicable law

Payment card information is processed through our payment providers. We do not normally receive or store your complete credit or debit card details.

3. How We Use Your Information

We may use your personal information to process and manage your order, send your CityGo game login/access details, provide customer support, communicate with you about your purchase, prevent fraud and security issues, maintain and improve our website and services, comply with accounting, tax and other legal obligations, and send marketing communications where permitted by law.

Where consent is required for marketing, you may withdraw your consent at any time.

4. Legal Basis for Processing

Under the GDPR, we process personal data only when we have a lawful basis to do so. Depending on the circumstances, this may include:

  • Performance of a contract – for example, processing your order and providing access to your CityGo game.
  • Legal obligations – for example, maintaining records required for tax or accounting purposes.
  • Legitimate interests – for example, protecting our website, preventing fraud and improving our services, where those interests do not override your rights.
  • Consent – where we specifically ask you to consent, such as for certain marketing or cookie activities.

5. Shopify and Online Purchases

Our online store is operated using Shopify. Shopify processes certain personal information necessary to provide the online store, checkout and related services.

Your information may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.

6. Payments

Payments may be processed through payment providers available through our online store, such as Shopify Payments and/or PayPal.

Payment providers may collect and process information required to authorise and complete your payment and prevent fraudulent transactions.

We do not normally have access to your full payment card details.

7. Loquiz and Game Access

CityGo games may be delivered and played using the Loquiz application.

When necessary to provide your purchased game, you may receive login credentials that allow you to access the relevant game through Loquiz.

Your use of the Loquiz application may also be subject to Loquiz's own privacy policy and terms.

8. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate CityGo, including our e-commerce provider, payment processors, IT/hosting providers, game technology providers and professional advisers.

We may also disclose information where required by law or a competent authority.

Service providers are only given access to information necessary for the services they provide.

9. International Data Transfers

Some of our technology and service providers may process information outside Cyprus or the European Economic Area.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, handling customer queries and meeting legal, tax and accounting requirements.

Different categories of information may therefore have different retention periods.

11. Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and, where applicable, support analytics or marketing.

Where required by law, non-essential cookies will only be used after you have provided the appropriate consent.

You can manage your cookie preferences through the cookie settings available on our website.

12. Your GDPR Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your information.
  • Request restriction of processing.
  • Object to certain processing.
  • Request portability of certain information.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us using the details below.

You also have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus.

13. Children's Privacy

CityGo experiences may be suitable for families and children, but purchases should be made by an adult or by a person legally capable of entering into the purchase agreement.

We do not intentionally request children to provide personal information directly to us unless this is necessary for a specific service and handled in accordance with applicable law.

14. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

15. Third-Party Links and Services

Our website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices of independent third parties. We recommend reviewing their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The latest version will always be published on this page together with the date it was last updated.

17. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact:

CityGo.cy
Adscore Marketing
Email: citygocyprus@gmail.com
Tel/WhatsApp: +357 99 898862