Terms of service
Last updated: 9 August 2026
Welcome to CityGo.cy.
These Terms of Service govern your use of our website and the purchase and use of CityGo games. By purchasing a game or using our services, you agree to these Terms.
Please read them carefully before making a purchase.
1. About CityGo
CityGo provides self-guided interactive city games and outdoor experiences in Cyprus.
Our games allow participants to explore a city while completing questions, puzzles, challenges, photo tasks and other activities using a smartphone.
CityGo games are not guided tours. Unless specifically stated otherwise, no CityGo representative or tour guide will accompany participants during the experience.
Website: CityGo.cy
Operated by: Adscore Marketing Ltd.
Registered address: Larnaca
Email: citygocyprus@gmail.com
Tel/WhatsApp: +357 99 898862
2. Purchasing a CityGo Game
Games can be purchased through CityGo.cy at the prices displayed at the time of purchase.
After completing your order, you will receive an order confirmation by email.
Your unique game login/access details will normally be sent separately to the email address provided during checkout.
At present, game access details may be issued manually. We aim to send them within 30 minutes of successful purchase.
If you have not received your game details after 30 minutes, please check your spam/junk folder and contact us via WhatsApp at +357 99 898862.
Customers are responsible for providing a correct email address when placing an order.
3. Game Access
CityGo games are played using the Loquiz mobile application unless otherwise specified.
Participants are responsible for downloading and installing the required application before playing.
A compatible smartphone with sufficient battery power, mobile internet/data and any necessary device permissions may be required.
Any mobile data or other telecommunications charges are the responsibility of the participant.
4. Game Codes and Login Details
Game usernames, passwords, access codes or tickets supplied after purchase are intended for the customer/team for whom the game was purchased.
Unless otherwise stated:
- One purchase provides access for one team/game session.
- Login details may not be resold or commercially distributed.
- Customers must not publish game credentials online.
- Customers must not copy, reproduce or distribute CityGo game content.
- CityGo may deactivate credentials that have been obtained fraudulently or are being misused.
5. Starting and Completing the Game
CityGo games are generally self-guided and can be started independently, subject to any restrictions stated on the individual game page.
Estimated durations and walking distances are provided as a guide only.
Actual completion time may vary depending on walking speed, breaks, traffic, weather, ability to solve challenges and other circumstances.
Participants are responsible for ensuring they have sufficient time to complete the experience.
6. Outdoor Experience and Safety
CityGo games take place in public outdoor areas.
Participants are responsible for their own safety and must remain aware of their surroundings while playing.
Do not look at or operate your phone while crossing a road or in any situation where doing so could be unsafe.
Participants must follow:
- Road and pedestrian rules.
- Instructions from police or public authorities.
- Signs and access restrictions.
- Rules applicable to monuments, businesses and other locations.
- Any temporary closures or safety instructions.
CityGo does not require participants to enter restricted areas, trespass on private property or perform dangerous activities.
If a challenge appears unsafe because of temporary circumstances, do not attempt it.
7. Children
Children should participate under appropriate adult supervision.
Parents, guardians or supervising adults remain responsible for the safety and behaviour of children participating in a CityGo experience.
Purchases should be made by an adult or a person legally capable of entering into the purchase agreement.
8. Weather
CityGo games are primarily outdoor experiences.
Customers are responsible for checking weather conditions and deciding whether conditions are appropriate for participation.
Cyprus can experience particularly high temperatures during the summer. Participants should take appropriate precautions, including carrying sufficient water, using sun protection and avoiding strenuous outdoor activity during extreme heat.
We may recommend postponing a game where weather conditions could make participation unsafe.
9. Changes to the City Environment
CityGo games take place in real cities that can change without notice.
Roadworks, construction, events, business closures, renovations, temporary barriers or changes to signs and landmarks may occasionally affect a challenge.
If you encounter a challenge that cannot reasonably be completed because something has changed, please contact us so that we can investigate and update the game.
10. Technical Problems
We make reasonable efforts to ensure CityGo games operate correctly.
However, we cannot guarantee uninterrupted operation of third-party mobile networks, internet connections, GPS services, smartphones, app stores or third-party applications such as Loquiz.
If you experience a problem that appears to be related specifically to your CityGo game or login details, please contact us at +357 99 898862.
We will make reasonable efforts to help you continue your game.
11. Cancellations and Refunds
Because CityGo games are digital products/services that provide access to game content, special rules may apply once digital access has been supplied or the game has been started.
Any cancellation and refund rights available to consumers under applicable law remain unaffected.
Our detailed cancellation and refund conditions are available in our Refund & Cancellation Policy, which forms part of these Terms.
12. Intellectual Property
All CityGo content, including game concepts, questions, challenges, puzzles, photographs, graphics, branding, text and other original material, is protected by applicable intellectual property laws.
Purchasing a CityGo game gives you a limited right to use the game for personal, non-commercial entertainment purposes.
It does not transfer ownership of any CityGo intellectual property.
You may take personal photographs and videos during your experience, but you may not reproduce, copy, publish, sell or commercially exploit CityGo game content without our prior written permission.
13. Behaviour and Respect for Locations
Participants should behave responsibly and respectfully towards residents, businesses, monuments, other visitors and public property.
Participation in a CityGo game does not provide special access to businesses, attractions, monuments or private property.
Do not disturb businesses or members of the public unnecessarily when completing challenges.
14. Third-Party Locations and Services
CityGo routes may pass restaurants, shops, attractions, monuments and other locations operated by independent third parties.
Unless specifically stated otherwise, these organisations are not operated or controlled by CityGo.
Opening hours, admission rules, prices and availability can change without notice.
Mentioning or including a location in a CityGo game does not necessarily mean that CityGo has a commercial relationship with that location.
15. Liability
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
To the extent permitted by law, CityGo is not responsible for losses or problems caused by circumstances outside our reasonable control, including failures of mobile networks, GPS services, third-party applications, public infrastructure, temporary closures or weather conditions.
Participants remain responsible for their personal belongings and their own actions while participating.
Nothing in these Terms affects the statutory rights available to consumers under Cyprus or applicable EU consumer protection law.
16. Privacy
Personal information collected through CityGo.cy is handled in accordance with our Privacy Policy and applicable data protection legislation, including the GDPR where applicable.
17. Changes to These Terms
We may update these Terms occasionally to reflect changes to our services, technology or legal requirements.
The latest version will be published on CityGo.cy with an updated revision date.
Terms applicable to an individual purchase will be determined in accordance with applicable law.
18. Governing Law
These Terms are governed by the laws of the Republic of Cyprus, subject to any mandatory consumer protection rights that apply to customers residing elsewhere.
Any disputes will be handled in accordance with applicable Cyprus and European Union law.
19. Contact
If you have questions or experience a problem with your CityGo game, please contact:
CityGo.cy
Adscore Marketing Ltd.
Larnaca
Email: citygocyprus@gmail.com
WhatsApp/Tel: +357 99 898862