Shipping policy
Last updated: 9 August 2026
CityGo games are digital products. No physical products are shipped or delivered by post or courier.
Digital Delivery
After successfully purchasing a CityGo game, you will receive an order confirmation at the email address provided during checkout.
Your unique game login details will then be sent to you in a separate email.
At present, game access details are processed manually. We aim to send your login details within 30 minutes of your purchase.
Haven't Received Your Game Details?
If you have not received your CityGo login details within 30 minutes:
- Check your spam or junk email folder.
- Make sure you are checking the email address used when placing your order.
- Contact us via WhatsApp at +357 99 898862.
We will assist you as quickly as possible.
Incorrect Email Address
Customers are responsible for providing a correct and accessible email address when placing an order.
If you entered an incorrect email address, please contact us via WhatsApp at +357 99 898862 with your order details so we can assist you.
Playing Your Game
CityGo games are played using the Loquiz mobile application, unless otherwise stated.
We recommend downloading the Loquiz app before you plan to start your adventure.
Once you receive your unique username and password, open the Loquiz app, enter your login details and follow the instructions to begin your CityGo game.
No Shipping Charges
As CityGo games are delivered digitally, there are no shipping or delivery charges.
Contact Us
If you have any questions about the delivery of your CityGo game, please contact:
CityGo.cy
WhatsApp/Tel: +357 99 898862
Email: citygocyprus@gmail.com